Shipping Policy

We want your Nacréone order to reach you quickly, safely, and with zero guesswork. This page explains exactly how our shipping works — processing times, delivery windows, tracking, and what we do if something goes wrong. If you ever have a question we haven't answered here, email us at support@nacreone.com and we'll help right away.

Order Processing

After you place your order, our team prepares and dispatches it within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day. The moment your order ships, we'll email you a confirmation with a tracking number so you can follow it the whole way to your door.

Delivery Times (United States)

For customers in the United States, estimated delivery is typically 7–15 business days from dispatch. Combined with processing, most orders arrive within about 2 to 3 weeks of being placed. Delivery windows are estimates rather than guarantees — actual transit time can vary with carrier volume, your location, weather, and seasonal demand.

Tracking Your Order

Every order ships with tracking. You'll receive a tracking link by email as soon as your order is on its way. Please allow up to 48 hours after you receive the email for the first tracking scan to appear — it's normal for tracking to show little movement in the first day or two while the package enters the carrier network. If your tracking still hasn't updated after a few days, just reach out to support@nacreone.com and we'll look into it for you.

Shipping Costs

Any shipping charges (or free-shipping eligibility) are calculated and clearly displayed at checkout before you pay, so there are never surprise costs after your purchase.

If Your Order Is Delayed

Occasionally a package moves more slowly than expected once it's in the carrier's hands. If your order passes the estimated delivery window, please don't worry — contact us at support@nacreone.com with your order number and we'll open an investigation with the carrier, keep you updated, and make it right. We treat a delayed package as our problem to solve, not yours.

Lost or Stuck Packages

If tracking shows your package as lost, stuck, or returned to sender, we've got you covered. Email support@nacreone.com and we'll arrange a replacement shipment or a full refund — your choice. You should never have to fight a courier on your own to get what you paid for.

Incorrect Address

Please double-check your shipping address at checkout, as we can't be responsible for orders sent to an address entered incorrectly. If you notice a mistake, contact support@nacreone.com immediately — if your order hasn't shipped yet, we'll happily correct it.

Wrong or Damaged Items

In the rare event your order arrives damaged or you receive the wrong item, we'll fix it at no cost to you. Email support@nacreone.com within 30 days of delivery with your order number and a brief note, and we'll send a replacement or issue a refund.

Our Promise

Behind every shipment is our 90-Day No-Questions Money-Back Guarantee. If anything about your delivery falls short, you're protected — and a real person at support@nacreone.com is always ready to help.