Refund & Returns Policy
At Nacréone, we hold ourselves to a simple standard: you should never feel stuck with a product that didn't work for you. You've likely been let down before — by lacquers that never quite delivered, by drops and home remedies that asked for months of patience and gave nothing back. We refuse to be another disappointment. That is why every Nacréone order is backed by our 90-Day No-Questions Money-Back Guarantee.
Our 90-Day No-Questions Money-Back Guarantee
If you are not completely satisfied with Nacréone for any reason, you have a full 90 days from the date your order is delivered to request a refund. We mean no questions literally:
- No photos required. We will never ask you to photograph your nails.
- No proof of use. You don't have to show us empty pens, used product, or anything else.
- No interrogation. We won't put you through a survey or talk you out of it.
To start a refund, simply reply to your order confirmation email, or contact our team at support@nacreone.com with your order number. That's the entire process.
How to Request a Refund
- Reply directly to your order confirmation email, or email us at support@nacreone.com.
- Include your order number (it's in the subject line and body of your confirmation email) so we can find you quickly.
- Tell us you'd like a refund. You do not need to explain why — though if you'd like to share feedback, we always read it.
Once we receive your request, we'll confirm by email and process your refund promptly. Refunds are issued to your original payment method. Most banks and card issuers post the funds within 5–10 business days of us processing the refund, depending on your provider.
Do I Need to Return the Product?
In most cases, no. Because Nacréone is a personal-use cosmetic item, we typically do not require you to ship anything back to qualify for your refund — keep the product, and put your time toward something better. If a return is ever needed for a particular situation, our team will arrange it with you directly and provide clear instructions. We will never make returning a product a barrier to getting your money back.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, we'll make it right at no cost to you — a free replacement or a full refund, whichever you prefer. Just email support@nacreone.com within 30 days of delivery with your order number and a quick note about what went wrong, and we'll handle the rest.
Cancellations & Order Changes
Need to change or cancel an order? Contact us at support@nacreone.com as soon as possible. We process orders quickly to get them to you fast, so if your order hasn't yet shipped we'll happily amend or cancel it. If it has already shipped, your 90-Day Money-Back Guarantee still has you fully covered.
Lost or Delayed Packages
If your tracking hasn't updated or your package seems lost in transit, don't worry — reach out to support@nacreone.com and we'll investigate with the carrier and get a replacement moving or refund you. You are never left to chase a courier on your own.
Questions?
Our support team is here for you and genuinely happy to help. Email us any time at support@nacreone.com and a real person will get back to you. Your satisfaction — and your confidence in your nails — is the entire point of Nacréone.
This refund policy applies to purchases made through the Nacréone online store. It is offered in addition to, and does not limit, any rights you may have under applicable consumer protection law.